We are fighting for equity with the Para Transpo booking system which currently requires users to book their rides a day in advance and cancel a minimum of 3 hours in advance or incur penalties. People often find themselves waiting on hold for 2+ hours, and have no other option. We have asked the city to expedite the creation of a smartphone application and website that will help clear up the phone lines.
Support this initiative by demanding the following from City Council and OC Transpo:
- A report about online booking for Para Transpo, including a draft plan for implementation and the key components of an online booking system, be presented by OC Transpo staff to the Transit Commission at its meeting in September 2019;
- The online booking system be fully functioning and operational for Para Transpo customers not later than end of 2020; and
- Fifty per cent of seats available to be booked on Para should be saved for people using the online booking application, and 50% for those who use the phone service, so as to allow for everyone to access these services. To be changed accordingly, reviewed quarterly.